These samples demonstrate the various types of work I have done, including technical writing; website design and usability testing; newsletter writing, editing, and design; program notes; usability research and presentations.
| Product documentation | |
| Web Conferencing FAQ | Frequently-asked questions for a web conferencing system. |
| CDSDoc Quick Reference Card | Short, "minimalist" printed guide to using an online library. |
| CDSDoc User Guide | Online user manual for the same library. Some sections appeared when users clicked Help. |
| CDSDoc Configuration Guide | Setup guide for the same library system. For system administrators. |
| Usability presentations, website evaluations and customer research | |
| Do Users Use a User Guide? | Slides from a presentation given at the 52nd Annual Conference for the Society of Technical Communications. |
| When Customers Hate Help | Slides from a presentation given at the 48th Annual Conference for the Society of Technical Communications. |
| SourceLink website update | Support website for Cadence Design Systems. |
| Customer surveys | Samples of surveys administered to determine user satisfaction with documentation. |
| Brochures, newsletters, and other volunteer work for local arts organizations | |
| The Voice of Schola Cantorum | Newsletter for supporters and members of a community chorus. |
| Season brochure | Brochure for a community orchestra, meant to entice new subscribers. |
| Program Note: Till Eulenspiegel | From the program for a community orchestra performance; describes the music to be played. |
Samples updated February 15, 2005.
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