These samples demonstrate the various types of work I have done, including technical writing; website design and usability testing; newsletter writing, editing, and design; program notes; usability research and presentations.
|Web Conferencing FAQ||Frequently-asked questions for a web conferencing system.|
|CDSDoc Quick Reference Card||Short, "minimalist" printed guide to using an online library.|
|CDSDoc User Guide||Online user manual for the same library. Some sections appeared when users clicked Help.|
|CDSDoc Configuration Guide||Setup guide for the same library system. For system administrators.|
|Usability presentations, website evaluations and customer research|
|Do Users Use a User Guide?||Slides from a presentation given at the 52nd Annual Conference for the Society of Technical Communications.|
|When Customers Hate Help||Slides from a presentation given at the 48th Annual Conference for the Society of Technical Communications.|
|SourceLink website update||Support website for Cadence Design Systems.|
|Customer surveys||Samples of surveys administered to determine user satisfaction with documentation.|
|Brochures, newsletters, and other volunteer work for local arts organizations|
|The Voice of Schola Cantorum||Newsletter for supporters and members of a community chorus.|
|Season brochure||Brochure for a community orchestra, meant to entice new subscribers.|
|Program Note: Till Eulenspiegel||From the program for a community orchestra performance; describes the music to be played.|
Samples updated February 15, 2005.
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